The Dental Centre

Our Practice 

Our dental practice has been established amongst the local community since the mid 1950's and provides dental services to thousands of people every year.

We know as well as anyone that your smile is one of the most noticeable and memorable features of your face. That is why the whole dental team at the practice work hard to provide you and other patients with the very best dental healthcare.

So, if you are seeking treatment or advice, or looking to register with our dental practice, do please contact us.

Patient Safety Charter

Every effort is taken within our practice to ensure patient safety, whether it is the
clinical procedure, purchasing equipment or the products we use. We adopt an open policy within the workplace where staff can discuss challenges facing them at work regarding safety  procedures for both them and patients visiting the practice.

We follow and, through the BDA good practice scheme, are kept up to date with the current guidelines and regulations set out by  the Department of Health, this includes; 

• Keeping  up to date with the latest infection control guidelines from the Department of Health
• All dental instruments are either single use or sterilized according to HTM01-05
  guidelines and protocols
• Work areas are decontaminated between patients, this includes the dental chair and handles
• Practice  water is purified and treated and the dental unit waterlines are maintained
• Waste is disposed of using the appropriate carriers
• All  staff are CRB checked and immunised
• We have vigorous processes in place which allow us to identify, assess, analyse and manage all risks and incidents 

Avinash Bhundia and Ketan Panchal, the partners, have overall responsibility at the practice.
They lead and support the team through regular staff meetings and staff training. Appraisals and staff development are handled by the managers at the practice.

We welcome all feedback from patients, so please feel free to fill in the NHS Friends and Family feedback forms located in the reception areas and at the reception desk. 

Complaints Policy

Our practice takes complaints very seriously and we try to ensure that all our patients are pleased with their experience of our service.  In the event of a complaint, we will deal with it courteously and promptly so that the matter is resolved as quickly as possible.

The person responsible for dealing with any complaint about the service we provide is Mrs Joanne Cousins who is our Complaints Manager.

A full copy of the code of practice for patient complaints is available on request from the practice. 

At the Dental Centre, we take privacy relating to patient data seriously. We will comply with best professional practice, General Data Protection Regulations and the Data Protection Act 2018.

For a full copy of our data privacy notice please click on the link General Data Protection Regulations in the practice info to the left of this page, or ask for a copy at reception.

Content on this website is owned by us and our licensors. Do not copy any content (including images) without our consent.

Our Treatment Policy

Our practice treats NHS and private patients.

Patient Confidentiality

Our practice adheres to the standards for patient confidentiality as set out by the governing body for Dentistry the General Dental Council. You can see details of this by downloading their guide "Principles of Patient Confidentiality".

Data Protection

Our practice fully complies with the Data Protection Act 1998. It is registered with the Information Commissioner's Office. Our registration number is Z6488432. Our practice data controller is George Rothnie. To download the ICO guide to data protection please click here.